Question 1

What does the onboarding process look like?

Accepted Answer

Most teams connect payment processors and see data in a few days. If you're also connecting software/internal data, timing depends on access method (file sync, API, or webhook), but we guide you in a short onboarding session. There's no heavy lift on your side. We handle setup and validation.

Question 2

Can I connect a payment processor that isn’t listed?

Accepted Answer

Yes. We add new PSP connections via custom integrations or priortization. Typical timelines are 3 to 6 weeks depending on the PSP's data access and reporting. We'll confirm feasibility and target date up front.

Question 3

Is there a way to try Flexibl without a subscription?

Accepted Answer

Yes; the Payment Data Audit. We ingest a sample of your data to quantify opportunities in interchange optimization, margin leakage and attach/adoption. It's a fast, low-effort way to see value before committing.

Question 4

How does Flexibl keep my payment data secure?

Accepted Answer

Flexibl runs on AWS with managed services (e.g. DynamoDB, Redshift), role-based access, and audit logging. We follow GDPR and align to PCI where applicable (we don't process PCI-scoped data directly). SOC 2 is in progress as we scale.

Question 5

How often is my payment data refreshed or updated?

Accepted Answer

Most processors update daily; where webhooks are available we support near-real-time updates. For software/internal data, we'll align on a sync schedule that fits your operations.

Question 6

Does Flexibl replace my payment processor?

Accepted Answer

No. Flexibl is a payment intelligence and reconciliation layer that works alongside your processor(s). We don't move funds. We provide merchant-level margin, attach/adoption, interchange and payout reconciliation insights to improve performance.